FAQ - INGADA The Ultimate Bonding Expert

Frequently Asked Questions

Instant answers regarding our regulatory compliance, technical custom options,
and global supply logistics.

Technical Compliance & Reports

Are your adhesive products compliant with EU and US import regulations?

Yes, 100%. Our products hold valid international certifications including EU REACH, US FDA 21 CFR 175.300 (for food-contact safety), and French A+ VOC (for indoor air safety). For structural and construction applications, our MS Polymers strictly comply with the latest EN 1504-2:2024 standards.

Do you provide a Certificate of Analysis (COA) for each shipped batch?

Yes. Under our ISO 9001 quality management system, every single production lot undergoes rigorous laboratory testing before dispatch. A formal COA signed by our QC department is automatically included with your commercial shipping documents to ensure full material traceability.

OEM & Customization Process

What is your Minimum Order Quantity (MOQ) for Private Label (OEM) services?

Private Label (Custom Packaging): Standard MOQ is 5,000 units (cartridges) or 10,000 units (sausages) per formulation or size, depending on the printing requirements.
Standard Factory Brand: No strict MOQ if we have stock available. We offer flexible options to support your first trial order.

Can your R&D team modify chemical formulations for extreme climates?

Absolutely. Driven by our R&D center led by 3 polymer PhDs, we specialize in Made-to-Order solutions. We can fine-tune viscosity, open time, tensile strength, or UV stability to ensure flawless performance under specific challenges, such as extreme cold conditions down to -40°C.

What is the step-by-step process and timeline for a Private Label project?

We provide a transparent, 4-step streamlined workflow:

Mass Production & Delivery: Production is completed within 30-35 days for the initial order (reduced to 15 days for repeat orders).

Requirement Matching: Define technical specs and select/adjust the ideal formula.

Sample Evaluation: We provide free product samples for your laboratory and application testing.

Artwork Approval: You supply your brand logo/artwork, and we provide digital or physical print proofs.

Logistics & Technical Features

How do you protect moisture-sensitive adhesives during long ocean transit?

Adhesive preservation is critical. We use high-barrier aluminum foil sausages and nitrogen-purged packing lines for cartridges or vacuum-sealed aluminum bags to isolate humidity. For container shipping, we implement strict palletization with heavy-duty stretch wrapping and moisture-absorbent desiccant packs to prevent condensation and temperature-induced curing.

What are your standard payment terms for international wholesale orders?

Our standard payment term for initial orders is T/T (Telegraphic Transfer) 30% deposit, 70% balance against the Bill of Lading (B/L) copy. For long-term partners with stable purchasing volumes, we accept Irrevocable L/C (Letter of Credit) at sight or open-account terms based on credit evaluation.

Can your MS Polymer sealants be painted over, and do they yellow over time?

Yes, unlike traditional silicone sealants, our MS Polymers are 100% paintable with most industrial and architectural paints after skin formation. Formulated with premium UV stabilizers, our products exhibit exceptional weatherability and will not crack, shrink, or yellow even under prolonged outdoor UV exposure.

What is your resolution policy if there is a product quality variance upon arrival?

We back our products completely. In the rare event of a quality discrepancy, please notify us within 30 days of arrival with photos/testing videos. Our Quality Control Center will trace the batch code within 48 hours. If verified as a manufacturing defect, we provide a full product replacement or a credit refund for your next shipment.